IT Services in Covington, LA

Mandeville Technology has been at the leading edge of small-business IT support since 2001. We’ve expanded our services throughout the North Shore and are now proudly supporting small-to-medium local businesses from Metairie to Hammond. Our mission is to help these businesses make the most of their technology so they can support continuous growth and thrive in their communities. 

 

Our comprehensive IT services include everything from computer repair and hardware maintenance to network and application monitoring, data recovery, and much more. Our technicians will work with you remotely to promptly address network connectivity and exaggerated lag time issues, and be onsite to troubleshoot everything from server repair to backup planning. 

 

If you’re a small-to-medium business owner looking for IT services in Covington, LA, Mandeville Technology is ready to help.

 

Our IT Services Include:

Managed Services 

Our managed services are just that—services we manage, so you don’t have to. You can leave network and application monitoring to us while you remain free to focus on the work specific to your business. Though we’ll alert you in the event of an emergency or to discuss network improvements, our managed services allow you to simply use your technology and network systems without the extra hassle of maintaining them. 

 

Network Monitoring

Network monitoring refers to systems that continuously monitor computer networks to check for slow or failing components. If these things are detected, the system notifies the network administrator so they can address the problem. 

 

At Mandeville Technology, we host network monitoring tools that monitor the health and performance of your network 24/7. We understand that downtime equals lost profit, so we don’t wait for problems to halt the network. Instead, we proactively take corrective action to keep your network running, even after hours. 

 

24/7 Network Operation Center (NOC)

Network operations centers (NOCs) are centralized locations where IT networks can be monitored 24/7. Any business that uses apps or websites should have a NOC to track the condition of their IT infrastructure, from website lagtime to billing and payment applications. 

 

Mandeville Technology’s onshore NOC monitors your IT environment 24/7 and 365. Our experienced engineers will oversee your network, application, and infrastructure performance to detect and resolve problems, reduce recovery time after issues are resolved, increase network availability, and track service provider SLAs.

 

Application Monitoring

Similar to network monitoring, our engineers use sophisticated analytical tools to track the performance of business-critical applications, such as online billing systems and cloud-based data storage. This process allows us to quickly identify and isolate any issues in each application, resolving poor performance and application glitches that may otherwise cause a loss of profits.

Network Documentation

Network documentation is a detailed record of the hardware, software, servers, directory structure, user profiles, and data a business uses. This documentation also includes how these things work together to create a business network. Proper documentation is essential to quickly identifying and fixing recurring systemic issues. It also helps ensure everyone follows the same processes and procedures to help reduce problems in the first place. 

 

Mandeville’s network engineers manage these complex and constantly-changing environments, ensuring all the pieces keep working together smoothly. We also offer Software-as-a-Service (SaaS) for full network life cycle coverage, which includes: 

  • Planning or visualization of the network
  • Policy compliant design
  • Network configuration assurance
  • Predictive planning
  • Network design and optimization

 

Business Support

Mandeville Technology knows how to prepare your business for nearly everything, from hurricanes to ransomware. Our technicians have a guaranteed response time when it comes to severe weather. They know how to quickly and calmly prepare your employees to communicate effectively from remote locations, even if they’ve been evacuated to Houston or Dallas. We’ll also shore up your technology infrastructure with backups and disaster recovery, so even if you lose power, you’ll never lose your data. 

Additionally, 24/7 and 365 network monitoring helps us fix problems before they even occur. This includes managing antivirus software updates, backup data storage, and identifying and addressing potential issues like hardware failures. When you have Mandeville on your side, you’ll have a technology plan to help ensure your business’s long-term success. 

Onsite Services

If something goes wrong with your network or hardware, we understand that you need it up and running again as soon as possible to keep your business running smoothly. At Mandeville Technology, we’re onsite when you need us, for however long you need us to be there. 

 

Our comprehensive onsite services include: 

  • Server diagnosis and repair
  • Network troubleshooting
  • Quickbooks
  • Computer repair
  • Virus cleanup
  • Cyber sercurity checkups
  • Backup planning
  • Network security

 

Data Recovery

For some companies, secure data is essential to staying in business. Although our network monitoring services will protect your data from cyber-attacks, your tech is still vulnerable to the elements. Mechanical failures, data corruption, and water and fire damage can severely affect your hardware and make it difficult or impossible for you to retrieve data. Our engineers are skilled in data recovery methods to rescue your information from compromised technology. 

 

Depending on the severity of the damage, we’ll do everything possible to recover your data over several days. Our tech partners can access state-of-the-art data recovery equipment for more severe cases. The faster we receive damaged hardware, the better our chances of recovering your data. Regardless, we’ll do whatever we can to restore your information. 

 

Computer Repair

We know you need your devices to be in good working order to support your business’s needs. Our computer repair services include problem diagnosis, a custom plan to solve it correctly the first time, and ensuring they continue to work properly. This process frees you to focus on running your business and reduces the chances of future technical problems. 

 

Some of our most common computer repair services include: 

  • Virus removal
  • Hard drive replacements
  • Data recovery
  • Device repair and replacement
  • Software issues
  • Backup plans
  • Service plans

 

Mandeville Technology also provides residential services plans to provide you with regular computer maintenance. These plans begin at $15 per month and include antivirus and antimalware software, Microsoft patch installations, monitoring of critical Windows services, access to secure remote software, and free advice and suggestions.

Testimonial

My business depends on our computers to be working at all times. With Mandeville Technology, I no longer have to worry about technology issues. They’re available when I need them, and they work behind the scenes to proactively maintain our equipment to help reduce problems. 

 

Thanks to the backup system they installed, they were able to recover lost data on an employee’s PC. That’s a perfect example of why I have partnered with Mandeville Technology for the past 16 years. 

 

Dan Glaviano

CEO, DM Marketing 

 

We Provide IT Services to Several Areas of LA

In addition to Covington, LA, Mandeville Technology provides world-class IT services throughout Louisiana, including: 

  • Hammond, LA
  • Mandeville, LA
  • Madisonville, LA
  • Lacombe, LA
  • New Orleans, LA
  • Ponchatoula, LA
  • Goodbee, LA
  • Robert, LA
  • Metairie, LA
  • Chinchuba, LA

About Our IT Company

For more than 20 years, Mandeville Technology has proudly provided the Northshore region in Louisiana with the highest quality IT services. We understand the intrinsic value small-to-medium local businesses offer their communities, which is why we focus on supporting their IT needs so that they can compete with larger corporations in the area. 

 

Mandeville Technology maintains, monitors, and secures these establishments’ networks, servers, computers, and other IT equipment, so they don’t have to. We also serve our customers on-site and remotely, guaranteeing swift response times.

 

Our goal is to help our customers make the best possible use of their technology and keep the data flowing while they concentrate on growing a thriving business. When you trust us with your IT needs, rest assured that we always have your best interests in mind and that an IT emergency is only an emergency for us, never for you.

 

Contact Us for IT Services in Covington, LA

Contact us today for more information about our five-star IT support in Covington, LA. We’re happy to answer your questions or schedule a free consultation. 

 

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